Operational Excellence Track
Chart Your Course to Operational Mastery
Service Description
Streamline your operations and enhance efficiency with the Operational Excellence Track Program. This package is designed to optimise your business processes and organisational structure for peak performance. 1. Key Highlights ▸ Process Streamlining and Optimisation: Identify inefficiencies and implement best practices to enhance productivity. ▸ Advanced Software Solutions Implementation: Leverage cutting-edge technologies tailored to your operational needs. ▸ Organisational Structure Redesign: Optimise your organisational framework to improve communication and productivity. 2. How It Works ▸ Free Discovery Session: Begin with a discussion to understand your needs and business goals. ▸ Proposal Creation: Receive a custom proposal detailing scope, timeline, and deliverables, tailored to meet your specific requirements. ▸ Development and Support: We work on developing your solution with continuous input from you to ensure the project aligns with your vision. Unlimited email support is available throughout this phase. ▸ Consultation Sessions: We will host two primary consultation sessions. The kick-off session sets the stage for our collaboration, and the final presentation ensures everything meets your satisfaction before going live. Additional interim session(s) may be scheduled as needed for feedback and adjustments. ▸ Post-Launch Support: Choose from ad-hoc consultations as needed or subscribe to a regular support plan for continued assistance. Note: Post-launch support is available through separate payment options and is NOT included in the initial project fee. 3. Flexible Payment Options ▸ Upfront Payment: Opt for a one-time payment upfront for a discounted rate and peace of mind. ▸ Monthly Instalments: Spread the cost over the duration of the project to ease budgeting pressures.
Cancellation Policy
▸ Notification Requirement: To cancel your service, you must notify us in writing via email at least 14 days before the next billing cycle or project phase begins. ▸ Cancellation Before Program Start: You can cancel your service at no cost before the program start date. ▸ First Instalment Non-Refundable: Once the program starts, the first monthly instalment is non-refundable. This covers the initial project setup and resource allocation. ▸ Service Modifications: If you wish to modify your service instead of cancelling, please contact us. Modifications may be subject to adjustments in fees. ▸ Early Termination Fee: For services requiring a minimum commitment period, an early termination fee applies if the service is cancelled before the end of this period. ▸ Contact for Cancellations: Please send all cancellation requests to contactus@sparkverse.com.au, including your account details and a brief explanation to facilitate the process.
